What to include in the request
A useful AC not cooling request explains whether air is coming from the vents, whether the outdoor unit is running, and when the problem started.
If the system cools a little but cannot keep up, include the thermostat setting, indoor temperature, and whether some rooms are worse than others.
- Is the air warm, room temperature, or slightly cool?
- Does the outdoor unit start when cooling is called?
- Did the issue start after a power outage, filter change, or heat wave?